Dear Navigator Customer,

We are living through unprecedented times, and in over 30 years of running a business, I have never had to deal with a situation like this and I expect that this will go for all our customers as well.

DMS Navigator have implemented our full Disaster Recovery Procedures for our Offices, which include moving all our staff to working from home. This has been running for nearly two weeks, and I'm delighted that within the constraints of the Government lockdown we are now operating a full service for our customers. All systems are all up and running and being supported as normal.

Can I take this opportunity to formally thank the whole DMS Navigator team for smoothly implementing to working from home without any interruption to our customer service.

We will continue to operate in this fashion for duration of this crisis.

I have thought deeply how we can best help our customers through this difficult time and we are implementing a number of measures which will help both in the very short term and hopefully allow you to move smoothly back to work as soon as practical.

Firstly, and most importantly, any Navigator user can continue to use Navigator on any suitable PC (e.g. a home pc). To see more details of this, please refer to our online guide for homeworking.

Once we go back to work (whenever that is) we are likely to be in a situation whereby we need to maintain Social Distancing.

To help with this, we are in the middle of implementing a solution for collecting payments online. This is a fully integrated solution, and will - for example - allow a Service Receptionist to email an invoice to a customer with a link to pay online - the payment will be taken and will be posted automatically as a receipt to the job allowing a much shorter and Social Distanced handover of the customer's vehicle.

We are making this solution free of charge - bar normal Merchant Service Charges - for all users who sign up before the end of April.

This solution to be available by the middle of April. To sign up please click here.

We will also be staging a number of online seminars and training sessions over the coming weeks. We will post these on our online session schedule. These will all be free of charge.

In addition, this may be a good time to learn or gain refreshers on part of the Navigator solution - we will be offering very low-cost or free online training by request. Please contact our Customer Success Manager to make any requests.

Further initiatives will be launched over the next few weeks.

Finally, and most importantly, we have put together a financial support package to help our customers. This is as follows :-

For all subscriptions invoiced after the 28th March until the 27th April - there will be a 20% discount applied to the subscription relating to April. In addition, all customers will have their March Account (due for payment on the 16th April) only 50% Direct Debited in April with the balance collected in May. The discount is only available to those customers with an active Direct Debit mandate.

This is a fast moving situation and we will continue to review as we move forwards, and communicate as necessary.

Should you wish to discuss this further, then please do not heistate to contact your Customer Success Manager, but please leave some time for replies.

Kind regards & stay safe.

Simon Verona

Managing Director