3rd January, 2019 - Simon Verona

Starting a few days before Christmas our helpdesk started receiving calls from a few Navigator users who were experiencing performance and crashing issues in Navigator.

Our support teams started investigating and made a number of updates which we believed may have resolved for these customers.

However, customers were still experiencing these issues, and they increased over the Christmas - New Year period.

Eventually an issue was discovered in the networking configuration within the datacentre, which related to an upgrade carried out earlier in December - this was one of a regular set of scheduled updates which occur on an ongoing basis.

This resulted on the evening of the 2nd January an emergency update to the network infrastructure within the datacentre which was carried out by our systems partners who look after our datacentre for us.

Results today would indicate that this was successful.

We still have some further updates to schedule in the next week or two to implement more improvements relating to this, and these will be scheduled to not effect any normal system usage.

‍

May I personally apologise for any inconveniences that this has caused yourselves and your staff over this period.

For those who may require a more technical update, there will be an addition to this page in the next 24 hours with more details.

Kind regards

‍

Simon Verona

Managing Director

3rd January, 2019