Dear Navigator Customer,

Further to the assistance we offered our customers for this month, we are committed to continuing to support our customers where we can throughout this crisis as best we can.

Firstly, and most importantly, any Navigator user can continue to use Navigator on any suitable PC (e.g. a home pc). To see more details of this, please refer to our online guide for homeworking.

Once we go back to work (whenever that is) we are likely to be in a situation whereby we need to maintain Social Distancing.

I am delighted to announce that we will be launching our Integrated Online Payments system in May. This is a fully integrated solution, and will - for example - allow a Service Receptionist to email an invoice to a customer with a link to pay online - the payment will be taken and will be posted automatically as a receipt to the job allowing a much shorter and Social Distanced handover of the customer's vehicle.

We are making this solution free of charge - bar normal Merchant Service Charges - for all users who sign up before the end of May.

This solution to be available by the early May. To sign up please click here.

In addition, we have now completed our new interface with Autotrader and expect this to be certified with Autotrader in the coming weeks. This will then be made available to all Navigator users. For more information please click here

We have also been working on a series of Online Training Courses which will be making available free of charge to all users until the end of May - there has been a separate email sent round with advice on this.

In addition, this may be a good time to learn or gain refreshers on part of the Navigator solution - we will be offering very low-cost or free online training by request. Please contact our Customer Success Manager to make any requests.

Finally, and most importantly, we have additional financial support package to help our customers for May :-

Speaking to many of our customers, many will be expecting to re-open their dealerships sometime in May, but as would be expected the levels of business for the month will be below normal expectations.

Therefore, to assist, we will be collecting only 50% of the outstanding Account Balance at the end of April. This only applies to those customers with an active Direct Debit mandate. The remainder of the balance will remain outstanding on your account

We will review this again at the end of May.

Should you wish to discuss this further, then please do not hesitate to contact your Customer Success Manager, but please leave some time for replies.

Kind regards & stay safe.

Simon Verona

Managing Director