The Workshop SMS templates for use in communicating with customers has been improved with the ability to merge customer and vehicle details into the message.
The new Navigator Data Cleanse suite bringd together existing Archive and Vehicle Data Watch functionality with new Customer and Vehicle Data Cleansing. View the video to see how this can all be used in conjuction to ensure that your database is always up to date in terms of :-
The NEW Navigator App is now available. This is an app which initially allows technicians to clock on/off jobs from any android device (including the devices used for the Navigator VHC). This functionality will be extended in the coming releases to include items such as adding notes, taking pictures and communicating with parts and service from within the APP.
The app is free but uses a Lite Navigator Licence (where 5 Lite licences = 1 Full licence). For up to 5 technicians, this can replace the current technicians touch screen solution at no cost!
The App can be downloaded from http://install.dmservices.co.uk
The Sales Ledger Import routine has now been updated to give the ability to generate an invoice and automatically email this to the customer. This is useful for importing and invoicing monthly Maintenance Plan invoices from a spreadsheet list. To do this, do not include the Invoice_No or Ref fields and include a field called "Email_Invoice" containing "Y". The Sales Ledger account will need a default email address to email to.
Navigator will now automatically print a copy of the Vehicle Health Check with the customer invoice.
Navigator now supports payment requests using Open Banking Payment Initiation. Payments can be requested via an email link from both Sales and Service with the customer simply biometrically confirming the transfer through their online banking using fingerprint or face id. Payments are automatically, instantly transferred into the Dealer's bank account and posted to Navigator. Merchant fees vary on transaction size, but are a maximum of 0.3% (approximately 75% less than taking a credit card in house and up to 90% less than an online credit card payment),
Contact your Customer Success Manager to set up - this is simple and requires no references (you just need access to online banking on your bank account and a Director to provide personal ID)
The Navigator Cash Book can now be integrated with a dealer's bank account using Open Banking. This allows download of a bank statement from your bank and on screen matching and processing of the transactions. Navigator will remember transactions from previous bank statements to allow one-click Cash Book Entries or links to suppliers to be made.
In addition, any GoCardless transactions are automatically looked-up and the supplier details added to the transaction to ease reconciliation. This is a free of charge add-in - please contact your Customer Success Manager for details.,
Navigator now supports built in Finance quotations - for both new and used vehicles, with multiple finance company options - as part of Sales 360. This includes the ability (for most finance companies) to submit a finance proposal and receive integrated updates on the subsequent progress of this. This means that the full finance process can be completed within Navigator, with only the finance agreement signing being done outside. (The actual availability of this depends on the Finance company but most are supported in some way!)
Please contact your Customer Success Manager for details
Navigator now supports the new Distrigo 2.0 interface from Stellantis. This is of particular interest to Fiat, Abarth, Alfa Romeo and Jeep dealers as this will replace the existing FCA group interfaces as the parts logistics is integrated into the Stellantis Distrigo Logistics. Please contact your Customer Success Manager to discuss implementation of this.
The new Customer Data Watch service is now available in Navigator. This consists of an initial cleanse of customer records which will update deceased and gone away records and then allows regular updates to be performed as necessary. This is part of the Navigator Data Cleanse suite and you should discuss options with your Customer Success Manager,
The people behind DMS Navigator are motor trade veterans. We have decades of industry experience, both in running dealerships and delivering excellent software. Our Navigator system is designed to meet the challenges we all face. No wonder we’ve helped so many businesses grow.
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