The Navigator technician's app gets a further update - 2 way communication with the Service Reception/controller
There is a full updated training video showcasing all the features of the app.
Please note that the app needs manual upgrading in the Play Store.
Navigator can now take typed in text and re-write into fully professional, customer ready sentences with spelling and grammar corrected. All in a Single AI click!
Look out for the AI button!
The Workshop SMS templates for use in communicating with customers has been improved with the ability to merge customer and vehicle details into the message.
The NEW Navigator App is now available. This is an app which initially allows technicians to clock on/off jobs from any android device (including the devices used for the Navigator VHC). This functionality will be extended in the coming releases to include items such as adding notes, taking pictures and communicating with parts and service from within the APP.
The app is free but uses a Lite Navigator Licence (where 5 Lite licences = 1 Full licence). For up to 5 technicians, this can replace the current technicians touch screen solution at no cost!
The App can be downloaded from http://install.dmservices.co.uk
The new Navigator Data Cleanse suite bringd together existing Archive and Vehicle Data Watch functionality with new Customer and Vehicle Data Cleansing. View the video to see how this can all be used in conjuction to ensure that your database is always up to date in terms of :-
The Navigator Autotrader Connect interface has been massively improved and now includes full 2 way integration with Autotrader - including downloading Autotrader leads into Sales 360. The two way interface will need configuring - please contact your Customer Success Manager
The Sales Ledger Import routine has now been updated to give the ability to generate an invoice and automatically email this to the customer. This is useful for importing and invoicing monthly Maintenance Plan invoices from a spreadsheet list. To do this, do not include the Invoice_No or Ref fields and include a field called "Email_Invoice" containing "Y". The Sales Ledger account will need a default email address to email to.
Navigator will now automatically print a copy of the Vehicle Health Check with the customer invoice.
Navigator now supports the new Distrigo 2.0 interface from Stellantis. This is of particular interest to Fiat, Abarth, Alfa Romeo and Jeep dealers as this will replace the existing FCA group interfaces as the parts logistics is integrated into the Stellantis Distrigo Logistics. Please contact your Customer Success Manager to discuss implementation of this.
Navigator now supports payment requests using Open Banking Payment Initiation. Payments can be requested via an email link from both Sales and Service with the customer simply biometrically confirming the transfer through their online banking using fingerprint or face id. Payments are automatically, instantly transferred into the Dealer's bank account and posted to Navigator. Merchant fees vary on transaction size, but are a maximum of 0.3% (approximately 75% less than taking a credit card in house and up to 90% less than an online credit card payment),
Contact your Customer Success Manager to set up - this is simple and requires no references (you just need access to online banking on your bank account and a Director to provide personal ID)
Navigator now supports built in Finance quotations - for both new and used vehicles, with multiple finance company options - as part of Sales 360. This includes the ability (for most finance companies) to submit a finance proposal and receive integrated updates on the subsequent progress of this. This means that the full finance process can be completed within Navigator, with only the finance agreement signing being done outside. (The actual availability of this depends on the Finance company but most are supported in some way!)
Please contact your Customer Success Manager for details
The Navigator Cash Book can now be integrated with a dealer's bank account using Open Banking. This allows download of a bank statement from your bank and on screen matching and processing of the transactions. Navigator will remember transactions from previous bank statements to allow one-click Cash Book Entries or links to suppliers to be made.
In addition, any GoCardless transactions are automatically looked-up and the supplier details added to the transaction to ease reconciliation. This is a free of charge add-in - please contact your Customer Success Manager for details.,
The new Customer Data Watch service is now available in Navigator. This consists of an initial cleanse of customer records which will update deceased and gone away records and then allows regular updates to be performed as necessary. This is part of the Navigator Data Cleanse suite and you should discuss options with your Customer Success Manager,
Many dealers and franchises are requiring separation of Labour Sales between ICE and Electric Vehicles. In addition, many dealers desire a different labour rate for Electric Vehicles. This update allows extra Retail labour rates to be created in Workshop Parameters for different Customer Workshop Categories.
In addition it is possible to assign a Workshop Category to a vehicle rather than to a customer - the Vehicle Category will override the category on the customer record.
When making a workshop booking or during the processing of the workshop job, the workshop vehicle category is displayed and can be changed - this will update the category on this vehicle only and the work will be reported, accounted and priced based on that category.
Whilst designed for splitting EV/ICE sales, it can have many other similar uses.
The Advertising Tab on the vehicle record has been updated so that it is simpler to use and an advert created more quickly. For uses of Autotrader Connect with Navigator, there is now no need to access a separate screen to create the Autotrader advert - it is integrated into the new advertising screen. Vehicle specification can either be built from the standard Navigator list, from Autotrader for this using Connect or from CAP Extended database (for those that subscribe to this option).
This means that advertising a vehicle online can be as simple as adding a Headline, a description and clicking "Advertise".
The Hyundai and Kia systems have been updated so need files with a different file suffix when imported a stock order from Navigator. This update changes the suffix so that the franchise system can find it easier. The location of the file has also been updated to the Documents folder in Windows,
Navigator now supports integration with Reputation CRM for reputation CSI scoring on the dealer web site. This joins the existing integration with Trust Pilot and Judge Service.
The people behind DMS Navigator are motor trade veterans. We have decades of industry experience, both in running dealerships and delivering excellent software. Our Navigator system is designed to meet the challenges we all face. No wonder we’ve helped so many businesses grow.
.gif)
.gif)
