Support after go-live
Once the initial implementation period settles, the Navigator Helpdesk becomes your main route for day-to-day questions, issues and guidance.
Choose the support route that suits you
You can contact the team directly, log and track a request online, or use the Navigator AI assistant for quick guidance.
Call the Helpdesk
Speak directly to the Navigator support team during normal Helpdesk opening hours.
Email support
Send details of the issue to the Helpdesk and the team will pick it up during support hours.
Log and track a request
Use the online portal to submit a support request and keep track of progress.
Get quick guidance
Use the Navigator AI assistant for common questions and step-by-step guidance before logging a ticket.
Open AI support →Your project team still checks in
Implementation Consultants continue to keep in touch during the early post-live period, while the Helpdesk handles day-to-day support. The balance gradually shifts as the dealership becomes more established on Navigator.
