System Outtage - 1804 -> 1908 on the 25th May 2023

At 1804 on the 25th May our internal monitoring system highlighted a total Datacentre Outtage to our Out of Hours Team.

A check confirmed all systems were offline and we also had no remote access to our systems in the Data Centre.

This would have meant that no Navigator services were available to any customers.

At 1811 we were notified by out Data Centre Hosting Partner that there was a issue covering the whole of the  Data Centre - affecting all their clients - and that Engineers were on-site investigating.

At 1908 the Data Centre was brought back online and Navigator was working normally.

Our Data Centre partners have carried out a full investigation, and discovered that one of their network devices wasn't configured to allow the volume of traffic that the data centre now handles (it hosts many other systems beyond Navigator). They have updated the configuration of this device and have done a review of all devices in their network to ensure that they are correctly configured for the expected peak loads.

As such, this hopefully is a one-off event and shouldn't recur.

Apologies for any inconvenience this may have caused.

Simon Verona
Managing Director
DMS Navigator