We are excited to introduce Ava, our intelligent AI voice assistant. Ava has been designed to ensure that when you call us, your requirements are captured instantly, accurately, and without the need for a queue.

How Ava Works

When you call our main line during active hours, Ava will greet you. Using advanced natural language processing, she will:

1. Understand Your Request: Listen to your specific issue or enquiry.
2. Create a Ticket: Automatically convert your spoken words into a detailed support ticket.
3. Notify the Team: Instantly email that ticket to our human specialists for immediate review.
4. Note Adding: Add a note onto an existing ticket requesting a call back.

Currently in Beta

Ava is currently in her Beta phase. This means we are closely monitoring all calls and interactions to ensure she is working as intended. During this period, we appreciate your patience as we "fine-tune" her responses to better serve you.

Why are we using Ava?

Our goal isn't to replace the human touch, but to enhance it. By allowing Ava to handle the initial intake of enquiries:

• Reduced Wait Times: You no longer have to wait on hold just to log a ticket.
• Focused Support: Our human team is freed from manual data entry, allowing them more time to solve complex issues and provide high-quality, dedicated support.
• 24/7 Potential: Ava ensures that every request is captured perfectly, even during peak times like lunch hours and maybe even beyond that.

What isn’t changing?

While Ava handles the incoming "heavy lifting," our personal service remains. All outbound calls will continue to be handled by our human team. If a follow-up is required, Ava will take your ticket number and one of our specialists will call you back directly to discuss your case.

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While Ava manages our incoming calls, Johnny 5 is the intelligence behind our digital support desk. Unlike a standard automated system, Johnny 5 is a fully operational AI agent dedicated to analysing and resolving your support requests the moment they reach our Helpdesk.

High-Speed, 24/7 Support

Johnny 5 is designed to work at lightning speed, ensuring that no ticket sits idle. The moment a request is raised, whether captured by Ava or sent via email, Johnny 5 immediately gets to work.

• Instant Troubleshooting: Johnny 5 scans our extensive technical knowledge base to identify the core of your issue. If a solution is available, he can provide the answer immediately.
• True 24/7 Availability: Because Johnny 5 is always active, he provides the potential for instant answers 24 hours a day. This means you could receive a resolution to your enquiry in the middle of the night, long before our office opens for the day.
• Constant Evolution: Johnny 5 is a permanent member of our team. We are continually enhancing his capabilities by feeding him new knowledge and ensuring he runs on the latest, most advanced AI models available.

Empowering Our Human Team

The true value of Johnny 5 lies in the freedom he provides our human specialists. By automating the "heavy lifting" of routine technical queries and data analysis:

• Personalised Service: Our human agents are freed from repetitive tasks, allowing them to spend more high-quality, dedicated time speaking with customers and solving bespoke problems.
• Faster Complex Resolutions: With Johnny 5 handling standard "how-to" questions, the queue for complex issues moves significantly faster.
• Data-Driven Accuracy: Johnny 5 ensures that every response is backed by the most up-to-date documentation and historical data within our system.

Human-Verified Excellence

Although Johnny 5 is a fully live service, we continue to oversee his output. Our human experts regularly review his interactions to ensure he is delivering the high standard of service you expect from Navigator. This combination of cutting-edge AI and human expertise ensures your business remains supported around the clock. Click the button below to give him a try!