Answers grounded in Navigator knowledge.
For suitable questions, Johnny finds relevant support guidance and explains the next steps clearly, rather than making something up.
MEET YOUR AI SUPPORT ASSISTANTA NEW WAY TO GET NAVIGATOR SUPPORT
Real support starts with a conversation.
Meet Johnny, Navigator's AI voice assistant. Tell him what's happening in your own words. He can help find trusted guidance, capture the right details and get your issue to the Helpdesk when it needs a person.
✓ Built to support customers and our Helpdesk team
Johnny · Navigator Support
AI voice assistant
Customer
“Navigator isn't opening on any of our PCs.”
Johnny
“I'll make sure that gets logged with the support team straight away. Which dealership are you calling from?”
Speak naturallyNo rigid menus or scripted button presses
Knowledge-led guidanceHelpful answers based on Navigator support information
A clear next stepTicket logging and human follow-up when needed
HOW JOHNNY HELPSLess repetition.
Less repetition.
More useful support.
Johnny makes everyday support conversations easier, without pretending every problem can be solved by AI.
Logs the issue properly
Captures the customer's problem, contact details and relevant context for the Helpdesk.
Recognises urgent calls
When a dealership reports being down, Johnny prioritises logging the issue instead of prolonged troubleshooting.
Asks the right questions
Collects useful details such as error messages, affected users and what has already been tried.
Knows when to hand over
Complex or unresolved problems stay with the people who can investigate them.
BEHIND THE VOICEAdvanced technology.
Advanced technology.
A simple conversation.
Johnny combines natural, real-time AI speech with knowledge retrieval and carefully controlled support tools. The technology works in the background, so you can concentrate on explaining your problem.
- Natural turn-taking, including pauses and interruptions
- Reasoning that helps decide what to ask and do next
- Relevant support guidance rather than confident guesses
- Authorised tools for recording and escalating issues
What powers JohnnyTHE TECHNOLOGY STACK
ChatGPT Live
Natural voice interaction that can listen, understand and respond conversationally.
Vapi · Voice orchestration
Coordinates Johnny's conversation, instructions and authorised API tools.
Navigator support knowledge
Retrieves maintained documentation and guidance relevant to the question.
Helpdesk workflows
Captures actionable details and creates tickets where the integration is available.
The result: a natural conversation backed by real support processes.
THREE SIMPLE STEPS
From question to next step.
No complicated menus. Just an easier way to explain what you need.
Tell Johnny what's happening
Ask a question or describe a problem in your own words.
Get relevant guidance
Johnny checks the knowledge available and asks only the questions needed.
Resolve or refer
Receive applicable help, or have the issue captured for the support team.
AI THAT KNOWS ITS LIMITS
There's still a Helpdesk behind Johnny.
Johnny is here to improve access to support, not replace the experience and judgement of our team. When something needs investigation, he'll help make sure the important information isn't lost.
- ✓ No invented Navigator answers or diagnoses
- ✓ No claiming a ticket exists until the tool confirms it
- ✓ Priority handling when the system is reported down
- ✓ Clear human follow-up for complex problems
GOOD TO KNOWYour questions,
Your questions,
answered.
A few useful things to know before speaking with Johnny.
Am I speaking to a person?
No. Johnny is an AI voice assistant. He's designed to sound natural, but you are speaking with an automated support service.
Can Johnny solve every Navigator issue?
No. Johnny can help with suitable questions using Navigator support knowledge. Complex issues still need investigation by the Helpdesk.
Can Johnny raise a support ticket?
Yes, through an available authorised ticketing integration. Johnny should only confirm creation when the Helpdesk tool reports success.
What if our system is down?
Johnny treats reports that the system is down as urgent and prioritises collecting details for ticket creation rather than lengthy troubleshooting.
NAVIGATOR SUPPORT, EVOLVING
Explore Navigator Support Help should feel straightforward.
Johnny is part of our ongoing work to make Navigator support easier to reach, more consistent and more useful.